Terms and Conditions
Valid 01 November 2011 to 31 October 2012
Standard Rates include:
Unlimited kilometres for all vehicle types
Standard Excess Insurance Cover
Living equipment
Full water tank and gas bottle(s)
Nationwide road side assistance & phone help-line
Fold Out Maps on applicable Southern Africa country visiting, with list of Caravan Parks in Southern Africa
Cleaning fee
14% VAT (Value Added Tax) in South Africa and 15% in Namibia
Free transfers between depot and Airport or City Hotel (within 25km radius to depot) at pick up and drop off
Minimum Rental Duration and Costings
Minimum rental period: 5 days. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is
always counted as a full day irrespective of what time it is collected or dropped off. A contract fee of R100.00 is charged
on all rentals. (Included in the All Inclusive rate)
Long-term Rental
Hires over 50 days 4% Discount on 35+ Day Rate.
Hires over 75 days 7% Discount on 35+ Day Rate.
Hires over 100 days 10% Discount on 35+ Day Rate.
Rental Locations (Vehicle collection & return)
Locations:
South Africa: Johannesburg, Cape Town
Namibia: Windhoek
Office Hours: Rental Locations
Monday to Friday: 08:00 –17:00
Saturday/Sunday/Public Holidays: 08:00 –13:00
(Late returns will be charged on a per day basis)
All branches are closed Christmas Day.
Vehicle Collection
Collection of vehicle takes between 2 -3 hrs, depending on the questions asked and client feedback. This involves a
thorough explanation and demonstration of the vehicle and its equipment.
Please note: Should there be any problems with the vehicle whilst in your care, please advise KEA immediately, we will
not be held liable or compensate for any time lost if the problem is only reported to us on drop off.
Vehicle Return
When bringing the vehicle back, a hour should be set aside in order for vehicle / equipment to be checked. All vehicles
must be returned with a full fuel tank. Refuelling at our depot will be charged at ZAR/N$ 1.50 per litre above the current
price of fuel. Vehicles should be returned clean, in order for the vehicle check in to be done. An excessively dirty vehicle
will be charged a cleaning fee of R500.00. Toilet Cassette in the motorhomes should be emptied and returned clean, or a
R500.00 cleaning fee shall be charged.
One Way Rental Fee
For all one way hires within South Africa (JHB & CPT) a one way fee of R 3,500.00 is applicable. A one way fee of
R4,500.00 applies for all cross border one way hires (to Namibia - Windhoek and reverse). A one way fee of R 5,000.00
applies for cross border one way hires to Maun –Botswana and reverse.
Licence and Minimum Age
A valid national driver licence is required. Non-English language national driving licences must be presented in conjunction
with an official translation or valid international drivers licence. The minimum age is 21 years. A Handling Fee of R250.00
shall be charged on all traffic fines.
Standard Excess Policy
All KEA Campers vehicles come with comprehensive insurance cover. A standard excess of R45,000.00 applies in the
event of any damage to either our vehicle or third party property. The renter will also be fully liable for replacing or
repairing damaged windscreens and tyres. A security bond of R45,000.00 will be taken on vehicle collection. The security
bond can be paid by traveller's cheque or credit card. Should the bond be paid by credit card the amount will be
authorized with the bank, and will not be available until the return of the vehicle to the agreed location, on the agreed
date, with no damage incurred to the KEA Campers vehicle or third party property and the toilet cassette has been
emptied and no items are lost or damaged.
PLEASE NOTE THAT SINGLE VEHICLE ACCIDENT IS INCLUDED IN ALL INSURANCE OPTIONS, APPLICABLE
EXCESS SHALL APPLY
Clutch replacement or damage due to client negligence is not covered with any of the insurance options. A
handling fee of R500.00 is charged on all accident damages irrespective of the insurance option taken.
KEA Campers offer the following two (2) options to reduce or waive the Standard Excess:
Excess Reduction 1
Excess Reduction 1 at R 150.00 per day will reduce the excess for any damage to either vehicle or third party property to
a maximum of R 20,000.00. The renter, however, will be fully liable for replacing or repairing damaged windscreens, radio
theft, Recovery costs, Replacement costs, clutch damage and tyres. The bond of R 20,000.00 can be paid by traveller's
cheque or credit card. Should the bond be paid by credit card the amount will be authorized with the bank, and will not
be available until the return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the KEA
Campers vehicle or third party property and the toilet cassette has been emptied and no items are lost or damaged.
In case of any damage to the KEA Campers vehicle or third party property a second bond will be collected to cover the
excess for any subsequent damage.
Excess Reduction 2
Excess Reduction 2 at R 300.00 per day will waive the excess for any vehicle and third party property damage and the
cost of replacing or repairing of windscreens, Max 1 tyre replacement, radio theft and recovery costs. A security deposit
of R 1250.00 is payable at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed
date in clean condition and with the toilet cassette and waste water tank has been emptied and no items are lost or
damaged.
IMPORTANT:
The renter is fully liable for any damage to the KEA Campers vehicle or third party property if:
The terms of the rental contract are breached.
Damages sustained whilst the renter/driver is in breach of any traffic laws or ordinances.
Damage to the vehicle which is caused by careless, wilful or reckless driving.
Driving under the influence of alcohol or drugs.
Driving on restricted roads.
Water submersion or salt water damage.
The vehicle was driven in a country in which written approval was not obtained from KEA.
Damage / Abuse to the clutch.
Damage to undercarriage.
Damaging the gearbox due to incorrect use of the clutch/handbrake.
Incorrect use of diff locks and/or transfer cases, i.e. driving on tar roads with electronic diffs
engaged.
Please Note: A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first
vehicle is made. KEA reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims
against KEA.
Accidents
By law all accidents must be reported to KEA Campers and the Local Police within 24hrs. Failing to report accidents voids
all insurance cover and the Hirer becomes fully liable for all costs.
If the rental vehicle is involved in an accident or is not driveable due to mechanical breakdown, a
replacement vehicle may be collected from the closest branch.
If the hirer requires a replacement vehicle to be delivered, then these charges will be for the hirers
account.
The hirer is responsible for the recovery of the damaged vehicle to the original rental branch.
If the hirer is unable to take a replacement vehicle, no refunds for early termination of the contract
will be considered.
No refund of rental days lost will be considered during the period in which a replacement vehicle is
being replaced.
Should the hirer continue with a replacement vehicle then a new rental contract and insurance
conditions will apply.
Should a replacement be needed due to a fault on KEA’S side we will replace the vehicle within
24hrs in South Africa and 48 hrs outside of South Africa.
Kea reserves the right to apply the above conditions as they deem fit.
Road Restrictions
Campers/Motorhomes can only be driven on sealed/bitumen/gravel roads. 4WD Campers are allowed to be driven on
public bitumen / tar roads as well as on public recognized 4x4 tracks in South Africa, Namibia, Botswana, Mozambique,
Zambia (Up to Livingstone only) and Zimbabwe. Special permission is required from KEA Campers for full off
road use and for use in other countries. No Entry allowed into Malawi and Tanzania. A once off cross border fee of
R500.00 applies for cross border documentation into Botswana, Zimbabwe, Zambia, Lesotho and Swaziland and R1000 for
Mocambique.
Repairs
Repairs of up to R 1,000.00 may be effected without authorisation and will be reimbursed. Amounts above R 1,000.00
require approval from KEA on-road assistance.
Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during
the rental period plus an administration fee of ZAR/N$250 for each infringement or penalty notice that has been
redirected by KEA to the hirer.
Cancellation Fees
Fees in Percentage of Gross Rates if:
25 days before pick-up = No fee
24 days to 6 days before pick-up = 15%
5 days to 0 days and no show = 50%
If vehicle is returned early = No Refund available
Multiple Rentals - Minimum of 5 days per Country
Multiple rentals can be combined to qualify for a longer term rental rate. South African, Australian and New Zealand
rentals can be combined to qualify if travel is within a 12 month period.
Additional Equipment and charges
To be booked at time of reservation and payable on vehicle collection.
Umbrella = R/N$ 200 per hire
Baby / Child Seat = R/N$ 200 per hire
GPS = R/N$ 50 per day (Excess R/N$4000)
Satellite Phone / Mobil
Download PDF-File TERMS AND CONDITIONS FROM 01 NOVEMBER 2011 - 31 OCTOBER 2012
» KEA 4X4 CAR RENTALS [151 KB]
» FOR CAMPERVAN, MOTORHOMES & 4WD CAMPER [153 KB]
